Call Center CRM, the all-in-one software to manage customer interactions in call centre’s or sales organizations.
With this reliable tool it is possible to manage customer interactions in call centre’s or sales organizations effortlessly. This tool delivers its services efficiently with the functions like: auto tracking of all customer interactions, ability to automatically save inbound calls and SMS, outbound voice, text messaging or email campaigns; ability to automatically save and manage Customer Opt-Out and Contact Preferences, ability to automatically display customer information to agents, efficiently recognizes callers and direct callers to the appropriate department, agent, Interactive Voice Recognition menu; ability to design and manage sales and marketing campaigns, simple user-interface, and so on.
This exclusive tool can also search customers and automatically create new outbound campaigns based on location, buying preferences, and so on.
